Privacy Policy

Effective Date: July 23, 2026 Last Updated: July 24, 2026

Index

  1. Introduction
  2. Scope
  3. Information We Collect
  4. How We Use Information
  5. Legal Basis
  6. AI Processing
  7. Third-Party Services
  8. Cookies
  9. Data Retention
  10. Security
  11. International Transfers
  12. Children's Privacy
  13. Your Rights
  14. Account Deletion
  15. Changes
  16. Contact

1. Introduction

This Privacy Policy explains how Blauhands Productions LLP ("Company", "we", "our", or "us") collects, uses, stores, shares, and protects personal information when you use our websites, applications, APIs, products, and services (collectively, the "Services").

We believe privacy should be understandable. This policy is intended to explain our practices in clear language while helping you understand your rights and choices.

By using our Services, you acknowledge that you have read this Privacy Policy.

2. Scope

This Privacy Policy applies to:

  • Our websites

  • Web and mobile applications

  • APIs

  • Customer support

  • Marketing websites

  • Account registration

  • Paid subscriptions

  • Free trials

Additional product-specific privacy disclosures may supplement this policy. If there is a conflict, the product-specific disclosure takes precedence for that product.

3. Information We Collect

Depending on the Services you use, we may collect:

Information You Provide

Examples include:

  • Name

  • Email address

  • Username

  • Company or organization

  • Billing information

  • Support requests

  • Files and content you upload

  • Feedback

  • Survey responses

Information Collected Automatically

We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Language

  • Time zone

  • Pages visited

  • Session information

  • Referring URLs

  • Crash reports

  • Performance metrics

Payment Information

Payments are processed by third-party payment providers.

We do not store complete credit card or debit card numbers on our servers.

Payment providers may collect billing information necessary to complete transactions.

4. How We Use Information

We use information to:

  • Provide our Services

  • Authenticate users

  • Process payments

  • Deliver requested features

  • Improve product quality

  • Monitor service reliability

  • Prevent fraud and abuse

  • Respond to support requests

  • Communicate important service updates

  • Meet legal obligations

  • Develop new features

We do not sell personal information.

5. Cookies and Similar Technologies

We may use:

  • Cookies

  • Local storage

  • Session storage

  • Security tokens

  • Analytics technologies

These technologies help us:

  • Keep you signed in

  • Remember preferences

  • Improve performance

  • Understand usage

  • Detect abuse

Where required by law, we request consent before using non-essential cookies.

6. AI Processing

Some Services may use artificial intelligence or machine learning technologies.

When AI-powered features are used, we may process content you submit in order to:

  • Generate responses

  • Produce images, audio, video, or text

  • Improve workflow execution

  • Detect abuse

  • Maintain service quality

We do not use customer content to train our own foundation models unless we clearly state otherwise and obtain any legally required permissions.

Some requests may be processed using trusted third-party AI providers.

7. Third-Party Service Providers

We work with carefully selected third-party providers that help operate our Services.

These providers may include services for:

  • Authentication

  • Payments

  • Cloud hosting

  • Email delivery

  • Analytics

  • Error monitoring

  • AI inference

  • File storage

  • Customer support

These providers receive only the information reasonably necessary to perform their services.

A current list of our Subprocessors is available on our Subprocessors page.

8. Legal Bases for Processing

Where applicable, we process personal information because:

  • You requested our Services.

  • Processing is necessary to perform a contract.

  • You provided consent.

  • We have legitimate business interests.

  • We must comply with legal obligations.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide Services

  • Maintain account history

  • Resolve disputes

  • Enforce agreements

  • Meet legal requirements

  • Improve security

Retention periods vary depending on the type of information and applicable legal requirements.

When information is no longer required, we delete or anonymize it where reasonably practicable.

10. Data Security

We implement administrative, technical, and organizational measures designed to protect personal information.

These measures may include:

  • Encryption in transit

  • Encryption at rest where appropriate

  • Access controls

  • Audit logging

  • Authentication safeguards

  • Security monitoring

  • Regular software updates

No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

11. International Data Transfers

Your information may be processed in countries other than your country of residence.

Where required, we use appropriate safeguards for international transfers in accordance with applicable laws.

12. Children's Privacy

Our Services are not directed to children under the age required by applicable law without appropriate parental or guardian consent.

If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to remove that information.

13. Your Rights

Depending on your location, you may have rights to:

  • Access your information

  • Correct inaccurate information

  • Delete your information

  • Restrict processing

  • Object to certain processing

  • Request data portability

  • Withdraw consent where applicable

We will respond to applicable requests within the time required by law.

For privacy-related grievances under the Digital Personal Data Protection Act, 2023, you may contact our designated Grievance Officer.

14. Account Deletion

You may request deletion of your account at any time. See our Account & Data Removal page for how to submit a request and what is removed or retained.

Deleting your account may remove access to:

  • Purchased services

  • Uploaded content

  • Generated content

  • Project history

  • Account settings

Certain information may be retained where required for:

  • Legal compliance

  • Fraud prevention

  • Financial records

  • Security investigations

  • Contract enforcement

15. Communications

We may send:

  • Security notifications

  • Billing notices

  • Product updates

  • Service announcements

  • Support communications

Where legally required, marketing communications are sent only with appropriate consent, and you may unsubscribe at any time.

16. Changes to This Policy

We may update this Privacy Policy periodically.

When material changes are made, we will update the "Last Updated" date and provide notice where required by law.

Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

17. Contact Us

For privacy-related questions or requests, contact:

Company: Blauhands Productions LLP Email: legal@tenderez.com Support: support@tenderez.com Website: https://tenderez.com

Product-Specific Privacy Notices

Certain products may publish additional privacy notices covering product-specific functionality. Those notices supplement this Privacy Policy and form part of it for the relevant Service.