Refund & Cancellation Policy

Effective Date: July 23, 2026
Last Updated: July 23, 2026

1. Overview

This policy explains how subscriptions, purchases, cancellations, and refunds are handled for our Services.

Product-specific refund terms may supplement this policy.

2. Subscription Cancellation

You may cancel your subscription at any time.

Unless otherwise stated, cancellation prevents future renewals but does not automatically refund amounts already paid.

Your subscription remains active until the end of the current billing period.

3. Refund Eligibility

Refund requests are evaluated based on factors including:

  • Applicable consumer protection laws

  • Billing errors

  • Duplicate charges

  • Technical failures that prevented reasonable use of the Service

Refunds are generally not provided for:

  • Partial subscription periods

  • Change of mind

  • Failure to use the Service

  • Violations of our Terms or Acceptable Use Policy

4. Trials

If a free trial is offered, billing begins automatically at the end of the trial period unless cancelled beforehand.

The applicable pricing will be displayed before payment is collected.

5. Chargebacks

If a payment is disputed through your payment provider or bank, we reserve the right to suspend or restrict access to the Services while the dispute is under review.

We encourage customers to contact us before initiating a chargeback so that we can attempt to resolve the issue.

6. Taxes

Prices may exclude applicable taxes unless stated otherwise.

You are responsible for any taxes required by your jurisdiction.

7. Payment Providers

Payments are processed by authorized third-party providers.

Their processing, security practices, and payment methods are governed by their own terms and privacy policies.

8. Contact

Refund requests should be submitted to:

Email: billing@tenderez.com

Please include:

  • Account email

  • Invoice number

  • Purchase date

  • Description of the issue

We aim to respond within a reasonable timeframe.